LoopChat vs Interakt: an honest comparison for Indian businesses (2026)

LoopChat and Interakt are both Indian WhatsApp Business Platform tools with a shared inbox, broadcasts and Shopify automation, so the right choice comes down to how each one packages its features and prices them. Interakt sells monthly plans with the Sales CRM and AI agents priced on their own, while LoopChat includes its flow builder, CRM and AI agents on selected plans (see pricing). Below is a fair, side-by-side look, as of October 2026, using only what each company publishes.

If you only want the short version, our Interakt alternative page has the summary. This post goes deeper, with the trade-offs on both sides.

Start with why you are comparing

Most teams look at a second tool for one of four reasons: the monthly bill once add-ons are counted, chatbot limits on their current plan, wanting AI replies in Hindi or Hinglish, or wanting Instagram and website chat in the same inbox as WhatsApp. Be clear which one is yours, because it changes the answer. A kurta brand in Jaipur sending two broadcasts a month needs something different from a skincare store in Kochi answering 300 DMs a day. If you are still mapping the wider market, our roundup of Shopify automation tools for 2026 shows where WhatsApp tools sit next to email, support and shipping apps.

What Interakt is built for

Interakt describes itself as a customer engagement platform on the WhatsApp Business Platform, covering WhatsApp, Instagram and RCS. Its pricing page carries a Jio Haptik Technologies Limited copyright notice. The core pieces are a team inbox for WhatsApp and Instagram, a no-code chatbot builder, catalogue sync from Shopify, WooCommerce or Excel, AI agents, and a separate Sales CRM.

On its pricing page as of October 2026, Interakt lists these plans, billed monthly plus taxes, with quarterly (save 8%) and yearly (save 20%) options:

• Starter: shown as "Not Applicable" for WhatsApp; an Instagram-only Starter is ₹999 a month.
• Growth: ₹2,799 a month, both WhatsApp and Instagram.
• Advanced: ₹3,799 a month.
• Enterprise: pricing on request, and RCS is added.

Starter and Growth list unlimited agents with the owner role, and Advanced lists unlimited agents across all roles. Growth adds WhatsApp catalogue creation, a checkout bot, multiple abandoned-checkout reminders, winback messages, COD-to-prepaid flows and Shopify catalogue sync.

Interakt also publishes its WhatsApp per-message rates by plan for India. Marketing messages are listed at ₹0.970 on Starter, ₹0.958 on Growth and ₹0.949 on Advanced as of October 2026, with Enterprise listed as having no markup. So the per-message rate falls as you move up its plans.

Who Interakt is a good fit for

Interakt is a sensible choice if you want a well-known Indian provider with unlimited agents (owner role on Starter and Growth, all roles from Advanced), and a deep Shopify feature set on Growth, including catalogue sync and COD-to-prepaid flows. It is also a good fit if you want RCS on an Enterprise plan, or if you sell through a WhatsApp catalogue with an in-chat checkout bot. Its Shopify App Store listing (by interakt.shop) offers a 14-day free trial, so you can test it against your own store.

Where teams look for something different

The main friction points come from how the plans are structured, not from missing basics.

Chatbot depth sits on Advanced. Interakt lists basic linear chatbots on Starter and Growth. Branching, logical flows, API calls and auto-assignment are on Advanced. If your support needs "if the order is COD, ask this, otherwise ask that", budget for the higher plan.

AI agents and CRM are priced separately. As of October 2026, the Sales CRM is ₹2,499 a month with five sales agents, plus ₹499 for each extra agent. WhatsApp AI Agents are tied to Growth and Advanced. The pricing page shows both a ₹2,499 monthly subscription with 100 free AI messages (then ₹0.50 per AI message) and a line reading "Add on: WhatsApp AI Agents @ 3000 INR", so confirm the current figure with Interakt before you budget.

Meta charges come on top. As with LoopChat, WhatsApp message charges are added to the plan price. Our explainer on Meta's October 2026 WhatsApp pricing change covers how those charges now work.

Side-by-side

LoopChat does not do email or SMS marketing, and Interakt's homepage lists WhatsApp, Instagram and RCS as its channels. If email or SMS is central to you, plan on a separate tool for it either way.

What to test before you decide

A comparison table cannot tell you how a tool behaves on your real conversations. In a trial, test these on both:

1. AI replies off-script. Ask the AI agent something your FAQ does not cover, in Hinglish, such as "COD milega kya 302017 pe?" and see whether it answers sensibly or hands over to a person.
2. Branching flows. Build one COD confirmation flow with a condition and check which plan you need for it. Our guide to cutting COD failures shows what that flow should do.
3. Reporting. See whether reports show only sends and reads, or whether they tie a campaign to orders.
4. Support response. Raise a real question during the trial and time the reply.

Who LoopChat is a good fit for

LoopChat suits Indian businesses that want WhatsApp, Instagram and website chat in one shared inbox, with AI agents on selected plans. Our AI agents answer from your business information in English, Hindi and Hinglish, with one-click handover to a person. The no-code flow builder, CRM pipelines and Shopify or WooCommerce automations (abandoned checkout reminders, COD order confirmation, order and shipping updates, reorder nudges) come with selected plans (see pricing). If you prefer fewer add-on decisions, that packaging is the main difference.

LoopChat is likely the wrong pick if you need RCS or an unlimited-seat team inbox. Interakt's unlimited agents (all roles from the Advanced plan) are a real advantage for large support teams.

Which tool fits which team

• Large support team, many seats: Interakt, for unlimited agents on Advanced.
• AI-first support in Hinglish without separate add-ons: LoopChat.
• WhatsApp catalogue with in-chat checkout: Interakt Growth, or Zoko (below, and in our LoopChat vs Zoko comparison).
• WhatsApp, Instagram and web chat in one inbox: LoopChat.
• Early-stage, just testing WhatsApp: compare LoopChat's free trial, Interakt Growth and AiSensy's free plan.

Other tools worth comparing

These are described only from each company's own homepage, as of October 2026. If you sell on Shopify, our LoopChat vs Bitespeed and LoopChat vs Kwik Engage comparisons cover two more D2C-focused options.

• Gallabox: positions itself around omnichannel AI agents on WhatsApp, Instagram, voice and web, with a chatbot flow editor.
• respond.io: an AI-powered conversation platform covering WhatsApp, TikTok, Instagram, Facebook, VoIP and email in one inbox.
• AiSensy: a WhatsApp marketing platform for broadcasts, Click to WhatsApp ads and chatbots, with a free forever plan.
• Zoko: a WhatsApp platform for Shopify brands that syncs your catalogue so carts and payments happen in the chat.
• BotSpace: an AI-first engagement platform for WhatsApp and Instagram, also listing voice, web and SMS.

How to switch from Interakt to LoopChat

1. Export your data. Download contacts, tags and opt-in records from Interakt. Consent records matter, because you need them to message people again.
2. List your templates and flows. Write down every approved template and live automation, especially abandoned checkout and order updates, so nothing goes quiet during the move.
3. Plan the number move. Meta's developer documentation notes that on its newer WhatsApp account model a number cannot be moved between accounts directly, and the account is shared with the new provider instead. Which route applies depends on your account, so confirm with both providers before you start, and check whether your templates carry over or need resubmitting.
4. Rebuild and test the money flows first. Get cart recovery (our abandoned cart recovery playbook lists the messages to rebuild), COD confirmation and order updates working and tested before anything else.
5. Run both briefly. Keep the old setup running until you have checked delivery and replies on the new one, then switch off.

Our switching guide walks you through each step.

Frequently asked questions

Is Interakt cheaper than LoopChat?

It depends on what you need. Interakt's Growth plan is ₹2,799 a month as of October 2026, but its Sales CRM and AI agents are priced separately. LoopChat's current prices, and which plans include CRM, flows and AI agents, are on our pricing page. Add up the plan, the add-ons you would actually use and Meta's message charges for both before deciding.

Does Interakt have a free plan?

As of October 2026, Interakt's pricing page shows the WhatsApp Starter plan as "Not Applicable" and lists a free trial rather than a free WhatsApp plan. LoopChat offers a 15-day free trial with no card needed.

Do both tools charge Meta's WhatsApp fees separately?

Yes. Meta charges per delivered message by category, and both tools add those charges on top of the plan. Interakt publishes its own per-message rates, which vary by plan.

Can I keep my WhatsApp number when I move?

On Meta's newer WhatsApp account model, the number is not moved directly; your WhatsApp account is shared with the new provider instead. The route depends on how your account is set up, so confirm the process with both providers before you start.

How LoopChat helps

LoopChat gives you one shared inbox for WhatsApp, Instagram and web chat, AI agents that reply in English, Hindi and Hinglish with one-click human handover, broadcasts to tagged segments, and a no-code flow builder. On selected plans, Shopify and WooCommerce automations handle abandoned checkouts, COD confirmation, shipping updates and reorder reminders, with payment links in the chat. Plans are in rupees; see pricing.

If you are on Interakt today, our switching guide walks you through the move. Start a 15-day free trial or book a demo.