Tool calling
The agent can call configured actions mid-conversation, not just talk, so it can act on what the customer is asking for.
Answers in your tone
Replies are grounded in the business context you give it, not a generic internet answer.
Business hours aware
Runs inside the hours you set and stays quiet outside them, no 3am replies from a bot.
One-click human takeover
Any AI conversation can be taken over by a teammate mid-thread, with full history intact.
Same shared inbox
Every AI conversation is visible to your whole team, not locked in a separate AI tab.
Grounded, not guessing
When the context you have given it does not cover a question, it says so instead of inventing an answer.