Replies in Hinglish
The AI answers the way your customers write: English, Hindi or a mix of both, in your brand's tone.
For Shopify and online stores in India
Everything your 
Shopify store needsFrom first purchase to repeat purchase
LoopChat brings back abandoned carts, confirms COD orders and turns first-time buyers into repeat customers, all on WhatsApp.
Trusted by 700+ growing brands
LoopChat in numbers
- AI replies24×7
- Languages3
- Free trial15 days
Manage every customer interaction in one place
From abandoned checkouts and COD orders to customer conversations and repeat orders.
Bring shoppers back before the sale is lost
LoopChat follows up on WhatsApp when a shopper leaves checkout, with the cart attached and a link to finish the order.
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Confirm cash-on-delivery orders before you ship
Buyers confirm with one tap on WhatsApp, so you can hold the orders nobody confirms and cut returns.
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Keep buyers posted at every step
Order confirmed, shipped and out-for-delivery updates go out on WhatsApp, so fewer "where is my order" chats reach your team.
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Build any customer journey without code
Drag and drop triggers, waits, conditions and messages to automate welcome, win-back and repeat-order journeys.
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Answer every shopper in seconds
The AI agent answers product, size and delivery questions from your catalogue in English, Hindi or Hinglish, and hands over to your team when a person is needed.
Start free trialKnow exactly how much revenue LoopChat brings in.
See which campaigns, conversations and recovered carts bring in sales, and exactly how much each one makes.
Built to improve every part of your Shopify store
Tools that help shoppers buy, come back and get help, on your store and on WhatsApp.
A faster checkout for your Shopify store
Shoppers pay without leaving your store: UPI, cash on delivery or card, with phone OTP login, offers and shipping on one page.
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Turn the cart into a reason to buy more
A slide-out cart with free-gift goals, add-ons, upgrades and low-stock nudges, before shoppers reach checkout.
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Let shoppers log in with just their phone
A one-time code logs shoppers in to see their orders and saved addresses, and they stay recognised at checkout.
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Help shoppers find what they want to buy
Live chat on your store with an AI sales agent that answers product questions, suggests products and guides shoppers to checkout. Your team can step in anytime.
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Answer every question after the sale
Live chat and AI support handle order status, returns and policy questions, and pass the chat to your team when a person is needed.
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Integrations
Works with the tools you already use. No rebuild needed.
LoopChat connects to your store, payments, shipping, calendar and ads, so every WhatsApp conversation starts with the full picture.
See all integrations- Shopify
WooCommerce- Razorpay
Cashfree
Shiprocket- Direct
- Google Calendar
- Google Sheets
- Meta
- Shopify
- WooCommerce
- Razorpay
- Cashfree
- Shiprocket
- Direct
- Google Calendar
- Google Sheets
- Meta
- Shopify
- WooCommerce
- Razorpay
- Cashfree
- Shiprocket
- Direct
- Google Calendar
- Google Sheets
- Meta
- Shopify
- WooCommerce
- Razorpay
- Cashfree
- Shiprocket
- Direct
- Google Calendar
- Google Sheets
- Meta
- Shopify
- WooCommerce
- Razorpay
- Cashfree
- Shiprocket
- Direct
- Google Calendar
- Google Sheets
- Meta
Made for Indian stores, not translated for them
Six things LoopChat does on WhatsApp that a generic chat tool leaves to you.
COD confirmation on WhatsApp
Every cash-on-delivery order is confirmed with one tap before dispatch, so fewer parcels come back.
Shopify cart recovery
Abandoned carts get a timed reminder with the cart link, and recovered orders are counted in rupees.
One team inbox, with AI hand-back
Every WhatsApp chat lands in one inbox your team shares. The AI handles routine questions and passes the rest to a person with the full thread.
Bookings over WhatsApp
Customers pick a slot inside the chat and get a confirmation and a reminder, with no form to fill.
Broadcasts with plain reports
Send offers to the right list and see who received, read and replied, in plain words rather than error codes.
Without LoopChat vs. with LoopChat
See what changes when your store follows up, confirms and answers on WhatsApp from one place.
| What changes | Without LoopChat | With LoopChat |
|---|---|---|
| Abandoned carts | Quietly forgotten | Followed up automatically on WhatsApp with the cart link |
| COD orders | Shipped unconfirmed, and many come back | Confirmed on WhatsApp with one tap before dispatch |
| Customer questions | Answered hours later, or never | The AI agent replies in seconds, in English, Hindi or Hinglish |
| Order updates | Customers call to ask where their order is | Confirmed, shipped and delivery updates go out on their own |
| Repeat orders | No follow-up after the first order | Reminders and offers reach buyers at the right moment |
| Your team | Chats spread across personal phones | One shared inbox, with the AI handing chats to a person |
| Results | No way to tell what worked | Every recovered rupee shown against the journey that earned it |
Live in an afternoon, in three steps
No developer and no agency. Most stores are sending their first recovery message the same day.
Connect WhatsApp
Sign up through Meta's official flow. The WhatsApp Business account is created in your name, so the number and its data stay yours.
- Official WhatsApp Business Platform
- Shopify store connected in one click
Automate with bots and AI
Switch on cart recovery, COD confirmation and order updates. Teach the AI your policies and it answers the rest.
- Ready-made journeys for stores
- AI that hands back to a person
Sell and support
Orders close inside the chat and your team works one shared inbox. Every recovered rupee is reported against the workflow that earned it.
- Revenue reported per workflow
- One shared inbox for the whole team
What could cart recovery bring back for you?
Put in your own numbers. The estimate uses a conservative recovery rate; change it if you know yours.
Set up for the way your sector sells
The same platform, with journeys and replies shaped around your customers.
- E-commerce & D2CRecover carts and sell on WhatsApp
- RetailTurn footfall into a WhatsApp list
- Restaurants & FoodOrders, bookings and reviews on chat
- EducationFollow up every admission enquiry
- TravelConfirmations and itineraries on WhatsApp
- FinanceTimely alerts, compliant opt-ins
- Professional ServicesAppointments and document chasing
- Logistics & TransportationShipment updates at scale
Trusted by 700+ growing brands
Example reviews from the kinds of businesses that use LoopChat.
“Abandoned carts used to just sit there. Now every one gets a WhatsApp reminder with the cart link, and we can see the recovered orders in rupees on the dashboard. Setup took one afternoon.”
“COD confirmation on WhatsApp changed our returns. Customers confirm with one tap before we ship, so we stopped sending parcels to people who never meant to buy.”
“Patients pick their own slot inside the chat and get a reminder the day before. Our front desk spends far less time on calls, and fewer people miss their appointment.”
“The AI agent answers product questions in Hinglish late at night, and when a customer needs a person it hands the chat to our team with the full thread.”
The alternative isn't spending more
Rather than more ads, hires or agencies, LoopChat recovers revenue from the customers you already have.
| Option | The catch |
|---|---|
| Spend more on ads | Buys thin-margin first orders and fixes nothing after the click. |
| Hire someone | Weeks to recruit and train, and still nobody answering at 2 am. |
| Hire an agency | Generic campaigns and a monthly invoice with no end date. |
| LoopChat | Live in an afternoon, running every day, with every rupee reported. |
Your customers' data stays yours
Meta's official platform
Built on Meta's official WhatsApp Business Platform. No unofficial gateways, so your number is not put at risk.
Never deleted without your request
Contacts and conversations are kept until you ask us to delete them. Nothing disappears on its own.
Export any time
Contacts, conversations and campaign history can be exported whenever you want them.
Questions people ask before they start
Something not covered here? Book a demo and ask us directly.
How long does it take to set up?
Connect your number through Meta's official signup and the core journeys switch on straight away. Most teams are live the same afternoon, with no developer and no agency.
Do I need my own WhatsApp Business API account?
No. LoopChat takes you through Meta's signup and the account is created in your name, so you own the number and its data from the first day.
How do you charge for messages?
Your LoopChat plan covers the platform. WhatsApp messages are charged per delivered message from your wallet, at the price on our rate card for each message type. Messages customers send you are free.
Can the AI reply in Hindi or Hinglish?
Yes. It answers in the language the customer writes in, including a mix of Hindi and English, and hands the chat to a person when it should.
Can I keep using my existing number?
Usually, yes. A number in use on the WhatsApp Business app can be connected after it is removed from the app; our step-by-step guide shows how.
Is there a free trial?
Yes. Every plan starts with a 15-day free trial and no card is needed.
See what LoopChat recovers for your store
15-day free trial, no card. Live the same day.